Overview
1. Eligibility for Refund
You may request a refund of your puppy purchase price (excluding non-refundable fees) under the following conditions:
- Health-Related Returns
- A licensed veterinarian diagnoses a life-threatening congenital or hereditary condition within 14 days of receiving the puppy.
- You provide a written vet report and all original medical records.
- Non-Availability
- If FrenchieFarm.com is unable to deliver the puppy due to unforeseen circumstances, your deposit will be fully refunded.
2. Non-Refundable Items
The following fees and costs are not refundable under any circumstances:
- Reservation Deposit
- Transportation or Shipping Fees
- Microchipping and Registration Fees
- Any Optional Add-Ons (e.g., training kits, starter food packs)
3. Refund Amounts & Fees
| Item | Refundable? | Notes |
|---|---|---|
| Purchase Price* | Yes (pro-rated) | Minus deposit and administrative fee |
| Reservation Deposit | No | Secures your puppy’s spot on our waiting list |
| Veterinary Health Exam Fee | No | Covers initial exam, vaccinations, and records |
| Transportation & Crate Fee | No | Non-refundable once booking is confirmed |
*If a refund is approved, we will refund the purchase price minus the non-refundable deposit and an administrative fee of $200 to cover paperwork and handling.
4. How to Request a Refund
- Contact Support
- Email: refunds@frenchiefarm.com
- Phone: +1-800-FRENCHY
- Submit Documentation
- Licensed vet report detailing the diagnosed condition
- Original medical records and FrenchieFarm health certificate
- Return the Puppy
- Arrange transport within 7 days of vet diagnosis
- Puppy must be returned in the same health and condition as delivered
- Processing
- We review requests within 5 business days of receiving all materials
- Approved refunds are issued via the original payment method within 10 business days
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5. Exceptions & Special Cases
- Buyer’s Remorse: Change-of-mind requests are not eligible for a refund.
- Accidental Injury: Conditions arising after delivery (e.g., broken bones, accidental ingestion) are not covered.
- Extended Returns: Requests made after the 14-day eligibility window will be evaluated on a case-by-case basis and may incur additional fees.
6. Contact & Support
If you have questions about this policy or need assistance, please reach out:
FrenchieFarm Customer Care Email: info@frenchiezants.com
Phone: +1-800-FRENCHY Live Chat: Available Mon–Fri, 9 AM–5 PM PST
To return your product, you should mail your product to: Northeast, Ohio.
More Ways to Protect Your Puppy Purchase
- Health Guarantee Add-On: Extend coverage to 30 days for hereditary issues.
- Puppy Training Starter Pack: Includes crate, leash, and basic obedience guide.
- Microchipping & Registration: Ensure lifelong identification and peace of mind
Contact us at info@frenchiezant.com for questions related to refunds and returns.